Privacy Notice

1. Scope and controller

This notice applies to the noma website, property search, saved favorites, seller intake, and buyer or renter inquiry services. It does not govern an agent, seller, messaging provider, map provider, or other third party acting under its own privacy notice.

The controller of your personal information is Fast Technology S.A. de C.V., 45 Bahia Xaak, Puerto Aventuras, 77733, Quintana Roo, Mexico.

2. Information we collect

• Inquiry information, including your name, email address, phone or messaging details, preferred viewing window, and message.
• Property and seller information submitted for a listing, including ownership or authority-to-list evidence when verification is required.
• Account, favorite, saved-search, and preference information if those features are enabled.
• Technical information such as IP address, browser type, device information, requested pages, timestamps, referral data, and security logs.
• Campaign tags: if you arrive from one of our ads and have opted in to anonymous analytics, the campaign name in the link (utm_source, utm_medium, utm_campaign, utm_content) is saved with an enquiry you send. These identify the ad, not you, and are kept after the enquiry itself is anonymised. Facebook and Google click identifiers are never stored.
• Approximate location or map interaction data. Public listing pins are intentionally approximate and are not a seller's exact private address.
• Communications and support records, including fraud, safety, privacy, or accessibility reports.

3. Why we use information

• Provide property search, favorites, inquiries, viewing coordination, and seller intake.
• Connect a user with the relevant agent, seller representative, or service provider.
• Verify listings, prevent fraud, secure the service, enforce our terms, and investigate misuse.
• Respond to privacy, legal, safety, and accessibility requests.
• Maintain records required for transactions, disputes, compliance, accounting, or legal claims.
• Improve performance and usability using aggregated or de-identified information.

noma does not sell personal information. Unless you opt in to advertising measurement (see Cookies & Browser Storage), it does not share personal information for cross-context behavioral advertising.

4. Legal grounds and consent

Depending on the law that applies, processing may rely on your consent, steps requested before entering a transaction, performance of a service, legitimate interests such as fraud prevention and service security, or compliance with legal obligations.

Where consent is required, you may withdraw it for future processing. Withdrawal does not invalidate processing that was lawful before withdrawal.

5. When information is shared

• With the agent, seller representative, property manager, or advisor responsible for the listing you contact.
• With hosting, database, communications, mapping, security, analytics, and professional service providers acting under appropriate instructions.
• If authorized staff use an optional AI assistant to handle your enquiry, the information they retrieve, including your contact details and message, may be processed by the external AI provider. This does not happen merely because you visit the site or send an enquiry.
• When required by law, legal process, regulators, law enforcement, or to protect users, property, rights, or safety.
• As part of a financing, acquisition, restructuring, or transfer of the service, subject to appropriate confidentiality safeguards.

WhatsApp, map tiles, and other external services may receive technical data under their own privacy terms when you use those services.

6. International transfers

Service providers and users may be located outside Mexico. Where personal information is transferred internationally, noma relies on the safeguards the applicable law requires. This includes our hosting and email providers and, only if you opt in, Meta, which may process data in the United States and other countries.

7. Retention

• Favorites stored only in your browser remain until you remove them or clear site data.
• Inquiry and lead records are generally retained while an inquiry is active and then deleted or anonymized after approximately 12 months, unless a longer period is needed for a transaction, dispute, fraud prevention, or legal obligation.
• Security, audit, and compliance records may be retained for a longer period where reasonably necessary.
• Listing records may remain in archived form to document publication history and resolve disputes.

8. Your privacy rights

Depending on your location and applicable law, you may have rights to know or access personal information, correct it, request deletion or cancellation, object to or restrict certain processing, withdraw consent, request portability, and receive information about disclosures.

People in Mexico may have ARCO rights: access, rectification, cancellation, and opposition. California residents may also have rights to know, delete, correct, opt out of sale or sharing, limit certain sensitive-information uses, and receive non-discriminatory service where the relevant law applies. EEA and UK users may have additional data-protection rights where applicable.

We may need to verify your identity and authority before acting on a request. Some information may be retained where an exception or legal obligation applies.

9. Security and children

We use reasonable administrative, technical, and organizational safeguards, but no online system can guarantee absolute security. Do not send passport scans, banking credentials, payment-card details, or other sensitive documents through a general listing inquiry.

The service is intended for adults seeking property information and is not directed to children under 18. We do not knowingly request personal information from children.

10. Contact and updates

Material changes to this notice will be dated and displayed on this page.

To use a privacy right or ask a question, write to noma@noma.properties. We reply within the time the law requires.